Holy Cross Manor - Calgary
Covenant Care

Covenant Health

Site Overview

Accommodation for 100 supportive living residents.

Suite types:

  • 68 studio
  • 8 one-bedroom for couples
  • 24 memory care

20150827- Holy Cross Manor Brochure.pdf (Pdf)
2015/16 Holy Cross Manor Fact Sheet (Pdf)
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Holy Cross Manor meets the various and changing needs of residents and is located in the northwest community of Evanston, Calgary.  The centre features a home-like design and ensures a safe environment while promoting independence. 

Location & Contact

70 Evanspark Manor, NW
Calgary, Alberta   T3P 0N4
Phone: 587.230.7070
Fax: 587.230.2730

Contact us by email

Supportive Living

What is supportive living?
At Holy Cross Manor, supportive living means providing those supports that help to maintain our residents’ independence, health and well-being. We meet the physical, emotional and spiritual needs of our residents while respecting their privacy and lifestyle choices. Supportive living provides accommodation and support services with the goal of assisting residents to have meaning and purpose in their life.  We support residents to remain as independent as possible while accommodating their changing needs.

Are there different kinds of supportive living?

There are various supportive living designations. Holy Cross Manor residents are Supportive Living 4 or Supportive Living 4 (dementia). Supportive Living Level 4 (SL4) is a setting that provides you with a home where you can enjoy privacy and independence with the comfort of knowing health and personal care supports are on site when you need them.

We also offer Memory Care suites to residents who require Supportive Living Level 4 – Dementia (SL4D). Memory Care includes specialized dementia care methodologies for those residents who require more assistance due to cognitive impairment.

Can couples live together at Holy Cross Manor?
We understand the importance of keeping couples together and have eight couples’ suites available - for couples only. One member of the couple must be assessed as requiring SL4 care.   

What does supportive living at Holy Cross Manor include?

We provide a myriad of services to our residents to meet their physical, emotional and spiritual needs. This includes 24-hour medical care, help with daily activities such as personal care and medication, entertainment and activities.

What is Holy Cross Manor’s approach to care?
We believe in caring for the whole person—mind, body and soul. This means we meet our residents’ physical, emotional and spiritual needs and make every effort to help them maintain their independence. Our residents are the primary decision-makers in their health care whenever possible, and we support them in making decisions. We also strive to create a safe, comfortable and home-like environment in which our residents can thrive.

My loved one is active in the community. Will he/she be able to stay involved while living at Holy Cross Manor?
We understand that many of our residents have made an immense impact on their communities, and we make every effort to help them remain as active in the community as they wish. We encourage our residents to continue attending faith services, host social activities, undertake fundraising activities such as craft sales and host community events like Canada Day celebrations.

How does my loved one get into Holy Cross Manor?
Alberta Health Services (AHS) Transition Services coordinates Holy Cross Manor admissions. Your loved one can list Holy Cross Manor as his or her preferred location and AHS will assess him or her for eligibility.

What if there is a waitlist to get in?
Alberta Health Services manages the wait list for Holy Cross Manor. Please contact Transition Services who can help you understand the process for admittance into Holy Cross Manor.

Who will take care of my loved one at Holy Cross Manor?
Our team of healthcare professionals care for each resident based on his or her unique needs. Our teams will work closely with an AHS Case Manager who visits regularly to co-ordinate care and monitor the resident’s needs. Our care teams will also work closely with the resident’s physician and onsite pharmacy. 

Who will be my loved one’s doctor if there are any health concerns?
Your loved one will need to be under the care of a physician before moving into Holy Cross Manor, but if he or she does not have a physician, an AHS Case Manager will help connect the resident with a new physician.

What types of activities are available for my loved one?
We believe that offering our residents a variety of entertainment activities is critical to their well being. Our activity department offers many activities for residents, including community outings, one-on-one activities, group activities, physical exercise, special events and seasonal festivities.

Nutrition & Accommodations

What are the rooms like?
All rooms at Holy Cross Manor are private suites and include:

  • Television
  • Telephone number (resident must provide their own telephone)
  • Window coverings
  • Private bathrooms with barrier-free showers
  • Closets and cupboards for personal belongings

Do I need to bring furniture or other items?
Residents will need to bring their own furniture which may include items such as:

  • Bed
  • Bedside table
  • Bedside lamp
  • Easy chair(s)
  • Table or floor lamp
  • Bed linens (at least two sets)
  • Towels and wash cloths
  • Clothes hangers
  • Laundry basket
  • All needed assistive aids such as wheelchairs, walkers and transfer poles

We also encourage our residents to bring other personal or decorative items to personalize their suites and make them feel at home.

How do I know if my furniture is appropriate?
It is very important to us that Holy Cross Manor is safe for our residents and care teams. We ask that our residents and their families work with their care teams to ensure their suites are furnished in a way that allows staff to easily and safely care for the resident.

Please note that floor mats and throw rugs are not allowed as they pose a significant tripping hazard.

What kinds of meals will my loved one get?
Our food is prepared on site following the Canada Food Guide and is approved by a registered dietician. We are able to accommodate most special diets and a dietician is available to consult with the resident and his or her family if needed.

Breakfast, lunch and dinner are served at scheduled meal times. We also offer complimentary items such as snacks and coffee/tea.

Visiting

When can I visit?
Family and friends are always welcome at Holy Cross Manor and can visit 24 hours a day. Holy Cross Manor is a secure building, so family and friends will be asked to sign in at the entrance.

Can pets visit too?
We welcome family pets as long as they don’t pose a threat to residents, visitors, or staff. We also ask that pets have up-to-date vaccinations and be supervised by someone other than the resident. Dogs must be on a leash at all times while visiting.

Can I host family events at Holy Cross Manor?
Yes, we can make arrangements to reserve a space for family events.  Families and friends can bring their own food or arrange to have it prepared by our catering service.

Is there parking?
Yes—there is free visitor parking available.

Is smoking allowed at Holy Cross Manor?
Since Covenant Care centres are non-smoking environments, residents and visitors cannot smoke anywhere on the property. However, we do offer nicotine replacement therapy to our residents.

Costs

How much does supportive living cost at Holy Cross Manor?
Residents are responsible for paying their monthly occupancy fees. The fees for supportive living are set by Alberta Health (Government of Alberta) and depend on the suite type. The monthly fee includes all non-medical services (such as meals, housekeeping and spiritual care) and building costs (maintenance, utilities, etc.). These fees do not cover the cost of care, which is funded by Alberta Health. Please visit the Alberta Health website (http://www.health.alberta.ca/services/continuing-care-accommodation-charges.html)  for details on current supportive living fees.

Residents or their designated representatives will be billed monthly by Covenant Care using pre-authorized debit. Residents or their designated representatives are responsible for any additional costs and charges outlined in the Residency Agreement that is signed prior to moving in.

What if I can’t afford it?
The Alberta Seniors Benefit (ASB) program provides a monthly income supplement to federal income sources including Old Age Security (OAS) and Guaranteed Income Supplement (GIS) for individuals 65 and over.  For more information, contact them at 1.877.644.9992.

Are there any other costs associated with supportive living?
Depending on your loved one’s needs, there may be additional costs such as:

  • medication
  • oxygen therapy equipment and supplies
  • eyeglasses, hearing aids, foot care and dental work
  • mobility aids
  • personal care supplies, toiletries, incontinence products and dressing supplies
  • transportation to and from appointments
  • entertainment package for telephone, cable television and Internet
  • laundry 

Services

Where will my loved one get his or her medications?
Your loved one’s pharmaceutical needs will be provided by Covenant Pharmacy. The pharmacy will work very closely with residents, families and physicians to ensure their medications meet their needs. A clinical pharmacist will regularly visit Holy Cross Manor to answer our residents’ questions.

Does my loved one have to use Covenant Pharmacy? 
Your loved one is required to use Covenant Pharmacy if Holy Cross Manor is providing medication assistance as part of your loved one’s care plan, for several reasons:

  1. Covenant Pharmacy uses the same medication packaging and delivery for each resident, which ensures safety
  2. Our pharmacists give regular consultations and medication reviews
  3. Covenant Pharmacy often has on-call pharmacists who are available during irregular hours

Do I have to pay for medications?
Alberta Blue Cross Seniors Plan and/or private insurers may cover the cost of your loved one’s medication, but he or she will be required to pay the amounts not covered by insurance.

How can Holy Cross Manor meet my loved one’s spiritual needs?
We are committed to providing spiritual care to all our residents, if they so desire, and we include spiritual care in each resident’s care plan, if requested. Our spiritual care team includes a part-time Chaplain, faith leaders from the community and trained volunteers. The Chaplain will visit new residents shortly after they arrive at Holy Cross Manor to welcome them and determine if they would like access to spiritual care.

An onsite Chapel is also available for residents, families, visitors and staff to quietly pray or meditate. Specific dates and times of worship services and special events in the chapel will be posted.

What's in a Name?

Calgary has been supported by the Catholic community for over 100 years. The Sisters of Charity (Grey Nuns) worked tirelessly beginning in the late 1800s to establish a hospital in Calgary’s inner city. This hospital would be known as the Holy Cross, and it helped the city cope with epidemics in the early 1900s and emerged as a health-care pioneer by the 1950s. Holy Cross Manor honours the former Holy Cross Hospital by providing compassionate and holistic supportive living.

Resources

Map (PDF)

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