Holy Cross COVID-19 Status


We know you are concerned about the safety and well-being of your loved ones. We are too. As always, we are diligently following protocols and working closely with our public health bodies and Alberta’s Chief Medical Officer of Health to ensure that we are acting on the most current information and public health recommendations.

This page will be updated weekly. Please refer to the information below for status updates and an explanation of terms.

You may also directly reach out to your Site Administrator with questions and concerns:

Site Administrator: Janine Ollenberger

Email: janine.ollenberger@covenantcare.ca

Date Updated: Outbreak Prevention Under Investigation Confirmed Outbreak
Oct 28, 2020 X  
Status: COVID-19 FREE
Click here for Holy Cross Manor Outbreak  Family Memo – Oct 19
Click here for Holy Cross Manor Outbreak  Family Memo – Sept 25
Click here for Holy Cross Manor Outbreak  Family Memo – Sept 20
Click here for Holy Cross Manor Outbreak  Resident Memo – Sept 20


The Chief Medical Officer of Health has outlined three levels of COVID-19 outbreak:

  • Outbreak Prevention—No residents or staff showing any symptoms of COVID-19
  • Under Investigation— At least one resident or staff member who exhibit any of the symptoms of COVID-19
  • Confirmed—Any one individual (resident or staff) laboratory confirmed to have COVID-19

You will be contacted if your loved one is displaying any symptoms of COVID-19. All families will be notified if there is a probable and/or confirmed outbreak at the centre where their loved one lives.

It is important to know that COVID-19 symptoms are similar to the symptoms of many other viruses, including respiratory infections and influenza. In continuing care and supportive living environments such as ours, it is not unusual for two or more individuals to exhibit symptoms such as fever, cough, diarrhea, runny nose, etc. While these symptoms do not mean a certain diagnosis of COVID-19, we are following all protocols and will test anyone with symptoms and implement additional precautionary measures until the results are known. We are exercising extreme diligence and monitoring residents very, very closely.