We are doing our very best to care for your loved ones through this pandemic, starting from a belief that caring for people is a privilege that starts with a spiritual purpose and desire to serve. We are making decisions based on the information and evidence available to us, adapting as necessary to create a safe environments for your loved ones and our teams. We are adhering to all protocols and directives issued by the Chief Medical Officer of Health.
We are shifting how we communicate to make it more timely and efficient. You can now scroll down to view a chart that lists all our centres and their current status. In the case of outbreaks, we indicate how many residents and staff have tested positive. The table will be updated by 6 pm daily. You will receive a phone call should your loved one be affected by an outbreak so we can talk the situation through and respond to your questions.
We have introduced a text messaging alert system where you can sign up to receive text alerts in outbreak situations. Further information was provided in the family update emailed to you on October 30, 2020. Click here to sign up for Text Message Alerts
Please continue to connect regularly with your loved ones in person, by phone or virtually through Zoom, Skype, or FaceTime. For everyone’s safety, in outbreak situations, we are required to significantly limit in-person visits. We will notify you when this is the case.
In addition to the daily update table, you can also access the following information:
- Family updates which are sent by email are posted here for your easy reference
- Frequent Asked Questions with responses to some questions we are asked often
- Links to helpful information including the most recent COVID-19 information and the online screening tool
Please stay healthy and safe. Remember to wash your hands frequently with soap and water or using hand sanitizer, practice physical distancing, wear a mask whenever you are away from your home, and minimize contact with people outside of your home. Seniors continue to be among the most vulnerable and the most likely to experience severe symptoms should they become infected with the virus. Families, residents, and staff must work hand-in-hand, exercise caution, and practice diligence in following all public health guidelines to keep COVID-19 at bay.
Please direct questions to your Site Administrator or email firstname.lastname@example.org
Last Updated: Nov 30, 2020
Residents and staff are deemed to be recovered when, fourteen days following their positive test result, they are not experiencing any symptoms of COVID-19 and are functioning at their expected capacity. Fourteen days following a positive test result is the minimum amount of time to ascertain recovery. It may take individuals longer than that to be symptom-free.
|Community||Status||Total Cases||Total Residents||Total Staff||Comments|
|Chateau Vitaline||Confirmed Outbreak||51||28||23||Memory Care Cottage: Amber Cove and supportive living
– 4 residents recovered
– 10 staff recovered
|Dulcina Hospice||Under Investigation||0||0||0|
|Foyer Lacombe||Under Investigation||0||0||0|
|Holy Cross Manor||Outbreak Prevention||0||0||0|
|Villa Marie||Confirmed Outbreak||2||0||2||Long Term Care 1 and 2|
|St. Marg. Manor||Confirmed Outbreak||2||1||1||Wellness 2|
|St. Teresa Pl.||Confirmed Outbreak||5||0||5||Kindness East, Kindness West, Hope East and Hope West|
|Saint Thomas||Confirmed Outbreak||4||1||3||Independent Living and Supportive Living|
*Total number of positive cases since the outbreak declared at each site.
The Chief Medical Officer of Health has outlined three levels of COVID-19 outbreak:
- Outbreak Prevention—No residents or staff showing any symptoms of COVID-19
- Under Investigation— At least one resident or staff member who exhibit any of the symptoms of COVID-19
- Confirmed—Any one individual (resident or staff) laboratory confirmed to have COVID-19
- Note that sites with two or more individuals with confirmed COVID-19 will be included in public reporting. (for the public reporting this is the link)
Resident & Family Memos:
This FAQ will be updated continuously with the most current information and Covenant Care protocols as the COVID-19 pandemic evolves. Please refer back to this page frequently.