St. Marguerite Manor
- 102 Suites Accredited with Commendation
St. Marguerite Manor meets the various and changing needs of 102 residents and is located in the northwest community of Evanston, Calgary. The center features a home-like design and ensures a safe environment while promoting independence.
Covenant Care offers a range of care options to meet our residents’ varied and evolving needs. Covenant Care's team of healthcare professionals care for each resident based on his or her unique needs.. We believe in caring for the whole person—mind, body and soul. This means we meet our residents’ physical, emotional and spiritual needs and make every effort to help them maintain their independence. Our residents are the primary decision-makers in their health care whenever possible, but we support them in making decisions. We also strive to create a safe and comfortable environment in which our residents can thrive. Our teams work closely with onsite AHS Case Managers who co-ordinate care and monitor the resident’s care needs with the resident’s physician and care team. Pharmacy services are available with delivery of medications and medication review by a pharmacist.
- Licensed Practical Nurses (LPNs) on-site 24-hours a day
- Health Care Aides (HCAs) on-site 24-hours a day
- Recreation Therapist services and Chaplaincy services.
- Social Work, Occupational Therapy and Physical Therapy services are available through consultation with AHS Case Managers.
- Help with Daily Activities such as Personal Care and Medication, Entertainment & Activities
My loved one is active in the community. Will he/she be able to stay involved while living at a Covenant Care Community?
We understand that many of our residents have made an immense impact on their communities, and we encourage them to remain as active in the community as they wish. We encourage our residents to continue attending faith services, hosting social activities, undertaking fundraising activities or hosting community events if they are able.
What if there is a waitlist to get in?
Transition Services manages the wait list and can help determine the process and next steps.
What types of activities are available for my loved one?
We believe that offering our residents a variety of entertainment activities is critical to their social engagement and overall well being. Our activity department offers many activities for residents, including community outings, one-on-one activities, group activities, physical exercise, special events and seasonal festivities.
Accommodations & Nutrition for Supportive Living
What are the suites like?
All rooms at Covenant Care are private suites and include:
- Telephone number (some sites provide phone numbers, others allow residents to setup their own)
- Window coverings
- Private bathrooms with barrier-free showers
- Closets and cupboards for personal belongings
- Emergency Call System
Do I need to bring furniture or other items?
Residents will need to bring their own furniture which may include items such as:
- Bed (unless assessed by an Occupational Therapist as requiring a hospital bed)
- Bedside table
- Bedside lamp
- Easy chair(s)
- Table or floor lamp
- Bed linens (at least two sets)
- Towels and wash cloths
- Clothes hangers
- Laundry basket
- All needed assistive aids such as wheelchairs, walkers and transfer pole
We also encourage our residents to bring other personal or decorative items to personalize their suites and make them feel at home.
How do I know if my furniture is appropriate?
It is very important to us that Covenant Care is safe for our residents and care teams. We ask that our residents and their families work with the staff to ensure their suites are furnished in a way that is safe for the resident and allows staff to easily and safely care for the resident.
Please note that floor mats and throw rugs are not allowed as they pose a significant tripping hazard.
What kinds of meals will my loved one get?
Our food is prepared on site following the Canada Food Guide and is approved by a registered dietitian. We are happy to accommodate special diets and a dietitian is available to consult with the resident and his or her family if needed.
While breakfast, lunch and dinner are normally served at scheduled times, we can be flexible with your loved one’s meal schedule. We also offer daily snacks, tea, coffee and juice.
Visiting at Covenant Care
When can I visit?
Family and friends are always welcome at Covenant Care and can visit 24 hours a day. Covenant Care has secure buildings, so family and friends will be asked to sign in at the entrance and will need an access code after regular business hours.
Can pets visit too?
We welcome family pets as long as they don’t pose a threat to residents, visitors, or staff. We also ask that pets have up-to-date vaccinations and be supervised at all times.
Can I host family events at a Covenant Care Community?
Yes, we can make arrangements to reserve a space for family events. Families and friends can bring their own food or arrange to have it prepared by our catering service.
Is there parking?
Yes—there is free visitor parking available.
Is smoking allowed at Covenant Care Communities?
Since Covenant Care sites are non-smoking environments, residents and visitors cannot smoke anywhere on the property.
Costs for Supportive Living
How much does supportive living cost at Covenant Care?
Residents are responsible for paying their monthly occupancy fees. The fees for supportive living are set by Alberta Health (Government of Alberta) and depend on the suite type. The monthly fee includes all non-medical services (such as meals, housekeeping and spiritual care) and building costs (maintenance, utilities, etc.). These fees do not cover the cost of care, which is funded by Alberta Health. Please visit the Alberta Health website for details on current supportive living fees.
Residents or their designated representatives will be billed monthly by Covenant Care using pre-authorized debit. Residents or their designated representatives are responsible for any additional costs and charges outlined in the Residency Agreement that is signed prior to moving in.
What if I can’t afford it?
The Alberta Seniors Benefit (ASB) program provides a monthly income supplement to federal income sources including Old Age Security (OAS) and Guaranteed Income Supplement (GIS) for individuals 65 and over. For more information, contact them at 1.877.644.9992.
Are there any other costs associated with supportive living?
Depending on your loved one’s needs, there may be additional costs such as:
- oxygen therapy equipment and supplies
- eyeglasses, hearing aids, foot care and dental work
- mobility aids
- personal care supplies, toiletries, incontinence products and dressing supplies
- transportation to and from appointments
- entertainment package for cable television, telephone and internet
Services at Covenant Care
- 3 nutritionally balanced meals
- Weekly housecleaning, plus laundry service for sheets and towels
- Professional building maintenance – inside and out
- Utilities: heat, electricity, water, sewer, and garbage disposal
- Daily social and recreational activities
- Church services
- Access to community amenities
- Public WiFi
Additional services available for purchase
- Hair salon/barber shop
- Tuck Shop
- Cable TV & Telephone
- Parking pass
St. Marguerite Manor has 24 Memory Care suites.
Although Memory Care falls under the Supportive Living category as SL4D, the two types of care are not synonymous.
Memory care is a distinct form of care that specifically caters to residents with Alzheimer’s disease, dementia and other types of memory problems. Memory care units provide 24-hour supervised care within a separate wing or floor.
Dulcina is a 26 bed hospice at St. Marguerite Manor that focuses on easing the physical, emotional and spiritual distress that often accompany people at the end of life.
Dulcina Hospice is named after one of the four founding Sisters of Charity, Sister Maria Olivia Dulcina Beauchemin, who traveled from Montreal to Calgary in the late 1800’s to open a hospital. Although the early years in Calgary were a time of hardship, her training allowed her to care for the most vulnerable patients with compassion and comfort as they faced their illnesses. Dulcina Hospice honors her pioneering spirit and service to those in need.
The name Dulcina represents kindness and gentleness—attributes that reflect that care and compassion needed to care for residents as they journey through end of life
What is hospice care?
Hospice offers a life affirming alternative to hospitalization or dying at home. This specialized health care setting provides 24 hour palliative care to individuals nearing the end of life.
How does Covenant Care approach hospice care?
Covenant Care provides holistic, personalized and compassionate care that celebrates life and addresses each resident’s physical, emotional, social and spiritual needs. We believe each resident is special, sacred and deserves to be comforted and treated with dignity. Our care teams strive to make this difficult time manageable and meaningful for our residents and their loved ones by providing family-centered care whenever possible and enabling our residents to die with dignity.
How does my loved one get into Covenant Care Hospice?
- Referrals to hospice are available through the palliative care teams in hospital or home care programs .
- Admission criteria include: adults that have a life limiting illness and are no longer pursuing active curative treatment. Focus is strictly on comfort care
- To learn more about the Alberta Health Services referral process, visit their website: https://www.albertahealthservices.ca/info/page13766.aspx
Who will take care of my loved one at Covenant Care Hospice?
- Physicians, Registered Nurses, Licensed Practical Nurses, Resident Care Aids, Chaplain, Social Worker, Educator, LPN Clinical Coordinator, Volunteer Coordinator and Volunteers.
- Residents and families are an essential part of this team and considered a partner in care
What can I expect when my loved one is dying?
During the last few days or weeks of life, you may see changes in your loved one. He or she may sleep longer, have less energy, eat less or withdraw from family and friends. To help you prepare for these changes, please see What to Expect When a Person is Dying (PDF).
Nutrition & Accommodations for Covenant Care Hospice
- Private, spacious wheelchair accessible suites with ensuite bathroom and walk in shower
- Fold out chair for sleeping at bedside
- Wall mounted TV, telephone and wireless internet access
- Ample free parking
- Comfortable lounges and sitting areas
- Chapel with access to spiritual care services
- Walking paths and garden areas
- Three meals a day, snacks and refreshments throughout the day
Are there laundry services on site?
Yes—we have laundry facilities for our residents and their loved ones to use for a small fee.
Can residents have pets?
Pets are considered.
Supports at Covenant Care Hospice
What can Covenant Care Hospice do to ease my loved one’s physical pain and symptoms?
At Covenant Care Hospice, our residents have the right to effective pain and symptom control, so we make every effort to ease suffering and distress. Our team views each resident individually when dealing with pain control, so we are sensitive to the resident’s cultural, religious and spiritual preferences. We also recognize that residents may wish to try alternate therapies such as massage and calming music, so we welcome residents and their loved ones to speak with our staff about their needs.
Does Covenant Care Hospice offer any emotional support or counseling to my loved one?
We are committed to providing counseling to help our residents and their loved ones address their emotional needs. This could include helping them explore ethical questions, advance directives and organ donation, as well as coping with grief.
How can Covenant Care Hospice meet my loved one’s spiritual needs?
As part of a Catholic organization, Covenant Care Hospice welcomes and supports individuals of all faiths and backgrounds. This means we are committed to providing spiritual care to all our residents and their loved ones as they face the spiritual and emotional challenges that arise in hospice care. Covenant Care Hospice has a chaplain to help residents and their families draw upon their spiritual and religious beliefs and practices. Chapel is open 24 hours a day.
How can a chaplain help my loved one find peace and meaning?
Our chaplains can provide spiritual support and comfort to our residents and their families by facilitating spiritual reflection and religious observances. This could mean providing resources such as sacred scriptures or music, being available for confidential conversations as residents explore their feelings and questions and facilitating the involvement of the resident’s faith community and family.
How can Covenant Care Hospice help me cope with the loss of my loved one?
Our team can help assess and understand the dynamics of family history and help facilitate goodbyes. We can provide referrals to bereavement groups and supports and will connect you with community resources that can help you on your journey.
Visiting Information for Covenant Care Hospice
When can I visit?
We understand that having friends and family nearby is often critical to our residents’ wellbeing, so family and friends are welcome at Covenant Care 24 hours a day. Covenant Care is a secure building, but family and friends can access it through a key pad at any time of the day or night.
Can pets visit too?
We welcome family pets as long as they don’t pose a threat to residents, visitors, or staff. We also ask that pets have up-to-date vaccinations and be supervised by someone other than the resident.
Can I stay with my loved one overnight?
To allow you to spend as much time with your loved one as possible, Covenant Care has guest suites available for family members and friends who wish to stay overnight on occasion during their loved one’s stay. The suites can be reserved at $40 per night and can be booked for a maximum of three nights in a row.
Is there parking?
Yes—free public parking is available at Covenant Care.
Can I or my loved one smoke on Covenant Care property?
Since Covenant Care centres are non-smoking environments, residents and visitors cannot smoke anywhere on the property. However, we do have options for residents who smoke that can keep them comfortable during their stays.
Can I visit my loved one outside of his/her room?
There are several common areas for residents and their families to gather at Covenant Care.
Costs at Covenant Care Hospice
There is no cost for the resident to stay at Covenant Care Hospice, other than the cost share of medications (residents/families are responsible for 30% of the cost of their medications). There may also be a cost for oxygen and special care supplies (specialty dressings, pump infusion lines)