COVID-19 Update April 4, 2020

April 4, 2020 Events


Covenant Care is closely monitoring the COVID-19 situation, and we are strictly following all recommendations from the Provincial and Local Medical Officers of Health, AHS and AH.

For up to date information on the Novel coronavirus (COVID-19) you can use the following links:

The Government of Alberta
Alberta Health Services

AHS Social Distancing Video

Please refer to Resident & Family Memos

March 16, 2020 – RE: COVID-19

March 13, 2020 – RE: COVID-19

March 10, 2020 – RE: COVID-19

Visitation Protocols

March 25, 2020 – AHS Instructions for Hospice Visitation

March 25, 2020 – Exceptions for Visitation Restrictions at End-of-Life

As per AHS guidelines regarding Visitors.

Effective immediately, only one, single essential visitor at a time may visit residents in Long-term Care, Supportive Living and Congregate Living Settings. Essential visitors are defined as family, friends or paid companions providing care necessary for the well-being of the resident and visitors attending to a resident who is dying.

Each essential visitor must be verified and undergo a health screening prior to entering the facility. This may include a temperature check or a questionnaire.

You will also NOT be allowed to visit if you meet any of the following criteria:

  • You have an illness that can be transmitted (symptoms including fever, cough, loose stools, rash, or feeling unwell); OR
  • You are immunocompromised; OR
  • You are on self-isolation for COVID-19; OR
  • You are being tested for COVID-19

If you have tested positive for COVID-19 you will not be allowed to visit until you have recovered and receive clearance from medical officials.

We recognize that these measures, while necessary to protect our residents and staff, will be extremely difficult for residents of our home. We therefore encourage visitors to look for other ways to reach out to their loved ones.​ Even spending just a few minutes on the phone with a senior can go a long way toward reducing feelings of loneliness and isolation.

If you feel that you need to come to the site, for either of these reasons, please contact the Resident Care Manager or Site Administrator to discuss. All visits must be pre-booked and approved.


Can I take my loved one home?

If you would like to take your loved one home, please discuss with our Site Administrators and we will assess on a case by case basis.

How do you make sure your employees aren’t coming to work sick?

Any employee who is symptomatic will refrain from coming to work and self-isolate for 14 days. Site Administrators will also apply the AHS screening questionnaire to staff. We are working hard to ensure there are enough employees to continue to provide the very best resident care.

What other measures is Covenant Care  taking? 

Covenant Care has enacted its pandemic plan and business continuity protocols. We have a standing Control Centre which meets at 8AM each day and 3:30 pm. We are in constant communication with provincial health authorities and monitoring information from the federal government and the World Health Organization to ensure that we are acting on the most current information and public health recommendations. In addition, we have taken a number other additional precautions.

Virutal Visits with your loved ones: While we are currently focused on enhanced health and safety measures, we continue to be guided by our Mission: We are called to continue the healing ministry of Jesus by serving with compassion, upholding the sacredness of life in all stages, and caring for the whole person – body, mind and soul. We also know how important it is for you to stay connected with your loved ones, especially during these challenging and stressful times. That is why we are using technology to help you to keep in touch.

  • ​​Extra iPads are now available at all of our homes.
  • For help facilitating a ‘Virtual Visit’ using video-conferencing technology such as FaceTime, please contact the site where your loved one us located to arrange a virtual visit.
  • Instructions for Video Conferencing a Resident

Can I still volunteer?

Following AHS direction, volunteer programs in Covenant Care will be suspended until directed otherwise.

AHS Volunteer Suspension  Announcement

COVID-19 Self-Assessment

Use this self-assessment tool to help determine whether you should be tested for COVID-19.

You can complete this assessment for yourself or on behalf of someone else, if they are not able.

Please note:

  • Travellers returning to Canada after March 12 are STRONGLY REQUESTED to self-isolate with the exception of those returning from Italy, Iran or the Hubei province of China, who MUST self-isolate regardless of their date of travel.
  • You do not need to be tested for COVID-19 if in the past 14 days you have not traveled outside Canada or had contact with someone diagnosed as having COVID-19.
  • AHS strongly urges anyone who has symptoms, including a cough, runny nose, fever or sore throat, to self-isolate for 14 days.

To protect yourself while out in public, wash your hands frequently, and maintain a distance of about 2 metres from others.

Launch self-assessment 

Preventing further spread

In order to assist with containing the spread of the Novel coronavirus, we encourage the following:

  1. Stay home if you feel unwell – self isolate – Call 811 immediately before leaving your home.
  2. Frequently wash your hands
    • Regularly and thoroughly clean your hands with SOAP & WATER.  If soap & water are not an option, an alcohol-based hand sanitizer may be used.
  3. Avoid touching eyes, nose and mouth with unwashed hands
  4. Practice respiratory hygiene
  • Follow good respiratory hygiene; cover your mouth and nose with your bent elbow or tissue when you cough or sneeze (dispose of the used tissue immediately).
  • Keep at least 1 metre distance between yourself and anyone who is coughing or sneezing.

If you have a fever, cough and difficulty breathing, seek medical care early

  • If you have COVID-19 symptoms and have travelled outside Canada or were exposed to someone who has COVID-19, stay home and call Health Link 811 for instructions.
  • Do not go to a health care facility without consulting 811 first. If you need immediate medical attention, call 911 and inform them that you may have COVID-19.

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